Every large company faces the high cost of handling telephone calls.

At the same time, there are also many employees in the company seeking a particular connection. These are frequently sales employees working in the field for which in-house call centers are specifically erected. Voice response systems can deal with a majority of these call handling duties, helping you to save costs and build up an intelligent virtual call handling center.

The intelligent call handling center from SemanticEdge is a configurable solution for handling calls to employees who are known by name or to departments and branch offices. It can be activated both as an external solution for customer contacts or as an internal call handling solution.

As an external speech portal, along with doing “name-known“ call handling, it is additionally capable of understanding a service request or department request, and if the caller's intention remains unclear, it can automatically conduct a dialog to solve the problem.

Special Features of the Call Handling Application

• Easy Plug&Play installation of the call handling center including another employee database can create a new solution in the shortest possible period.
• Spoken dialog entry of the call handling request in a variety of formulation alternatives.
• Inclusion of Lotus Notes or Siebel for checking absence, naming reps and for automatic appointment-making.
• Intelligent routing and messaging options if the line is busy or the person cannot be reached. In such cases, a voicemail can be sent by e-mail, a transfer to a cellphone can be made or a call-back number can be registered, for example. In addition, an SMS message can be initiated after sending a voicemail.