First Choice. This is backed by a two-fold demand on ourselves:
To offer our customers the best voice response systems with the most innovative technology and to subsequently be the first choice for our customers.
The successful introduction of a spoken dialog voice portal requires a great deal of experience, a wealth of expertise and state-of-the-art technology.
An increasing number of customers are recognizing that SemanticEdge unites precisely these properties. Perhaps you would like to give us the opportunity to convince you, too?
SemanticEdge spoken dialog systems provide you with the following benefits: :
- Top Dialog Quality: Our dialog systems combine personalized and natural language dialogs in the highest quality with complex business processes. Flexible, cooperative dialogs adapt to the user and bring human qualities into human interaction with machines (dialogs with Human Touch).
- Well-Conceived Technology and Competence: This dialog quality is possible thanks to state-of-the-art dialog management components, a very elaborate development approach and a wealth of experience in the design of spoken dialog Voice User Interfaces.
- Great Customer Satisfaction: Our dialog systems for Dresdner Bank, DHL, DaimlerChrysler, Sparda-Bank Hamburg and Munich Transport Association are some of the most innovative and customer-friendly systems in the world. User surveys and quality analysis measures bear this out, as do numerous nominations and awards (for example, VOICE Awards).
- High Return-on-Investment: The high level of dialog quality enables the maximum degree of automation, even in complex processes (e.g., fully automated bank transfers), sinking costs dramatically: Even a 10% higher degree of automation in a system with 30 simultaneous call lines already creates an additional annual savings potential of around 120,000 Euros!
- Quick Time-to-Market: The time-to-market of spoken dialog systems is shortened drastically through a unique modular design system of reusable application modules that can be adapted individually to customer requirements and can already be tested and fine-tuned in live operation.
- Excellent Service: Supported by an interdisciplinary team of experts with special know-how in process analysis, project management and quality assurance, SemanticEdge Professional Service provides a complete range of services skillfully supporting you in consultation, project management and system integration.