There's always room for improvement

To remedy this, SemanticEdge has developed a special approach toward the optimization of dialog systems and then gone on to improve it using a variety of solutions.

The aim of this optimization is an increase in the level of automation and the subsequent conclusive processing of the entire portal and selected standard processes.

This requires a comprehensive analysis of all voice user interface components (courses of dialogs, prompts, grammar, etc.), but also the inclusion of the speech portal in the customer service center and the backend systems.

SemanticEdge has a wealth of extensive experience in the tuning of existing speech portals. Our range comprises the following individual services:

• Weak point analysis and statistics
• Preparation of optimization measures
• Implementation of tuning measures
• Success monitoring